Brief Description of Main Deliverables/Outputs:
Brief Description of Main Deliverables / Outputs
System Architecture & Design
Development of the complete project concept, technical architecture, and scalable infrastructure for kupi‑e.com, North Macedonia’s first fully AI‑driven e‑commerce ecosystem.
The architecture includes modular front‑end and back‑end systems, AI recommendation engines, vendor onboarding automation, secure payment gateways, and logistics integration.
The platform is designed with human‑centered principles, WCAG‑aligned accessibility, multilingual support, and continuous refinement loops — mirroring the design philosophy used in the AI ecosystem project.
AI‑Driven E‑Commerce Ecosystem
Deployment of advanced artificial intelligence across all layers of the kupi‑e.com platform to ensure intelligent, personalized, and efficient shopping experiences.
Core Service Modules
Smart Product Discovery & Conversations
AI‑powered search with natural‑language queries (“Find me a laptop under €500”).
Interactive dialogues for product comparison, shopping assistance, and troubleshooting — inspired by the conversational modules of the AI companion ecosystem.
Learning & Personalization
Adaptive recommendation engine based on user behavior, purchase history, and product similarity.
AI‑driven personalization of homepage, promotions, and vendor suggestions.
User education modules for safe online shopping, digital payments, and vendor trust indicators.
Smart Shopping & Supplies Group
Automated vendor onboarding with KYC verification.
Integration of digital payment systems (cards, e‑wallets, bank transfers).
Smart shopping cart with dynamic pricing, bundle suggestions, and discount optimization.
Delivery of food, household essentials, electronics, fashion, and specialty goods — mirroring the “Supplies Group” logic in the AI ecosystem.
Entertainment & Engagement
Personalized product feeds.
AI‑curated seasonal campaigns and shopping festivals.
Interactive product previews and AR‑based try‑before‑you‑buy features (Phase II).
OnJob Assistance for Vendors
AI‑powered vendor dashboards for inventory management, pricing optimization, and sales analytics.
Automated document creation (invoices, delivery notes, compliance forms).
Business insights, legal guidance, and micro‑training modules for SMEs — inspired by the OnJob Assistance module of the AI ecosystem.
Utilities & Logistics
Real‑time delivery tracking.
Address‑verified delivery routing and courier integration.
Predictive delivery time estimation using AI logistics models.
Monitoring of delivery performance, courier efficiency, and customer satisfaction.
Customer Well‑Being & Support
AI chatbot for 24/7 customer support.
Automated issue resolution (refunds, delays, replacements).
Emergency/SOS support for delivery incidents — adapted from the healthcare and travel modules of the AI ecosystem.
Travel & Expansion
Integration of regional delivery partners for cross‑border shipments.
Real‑time tracking of international parcels.
AI‑assisted vendor expansion into neighboring markets.
Key Features
Human‑centered design principles ensuring intuitive user experience.
Accessibility aligned with WCAG 2.1 standards, enabling inclusive shopping.
Continuous feedback loops for platform refinement and user satisfaction.
AI‑driven automation across search, recommendations, logistics, and customer support.
Compliance‑ready infrastructure aligned with GDPR, consumer protection laws, and digital commerce regulations — following the compliance approach used in the AI ecosystem.
Sustainability Outputs
Energy‑efficient cloud hosting and monitoring of platform footprint.
Vendor digitalization programs supporting SMEs across North Macedonia.
Bilingual training materials for vendors and couriers.
“Train‑the‑trainer” programs for logistics partners and marketplace operators.
